SUPPORT & MODERATION
Use the Nexus Entertainment & Nexus Media Ban Appeal Centre to request a formal review of a Twitch or YouTube channel restriction. Follow the guided process, explain what happened, provide supporting evidence and tell our review team what outcome you are requesting.
Checking your private session and appeal eligibility…
YOUR VOICE MATTERS
Prepare one complete appeal covering the affected platform or both platforms. Include relevant evidence and the outcome you would like us to consider.
One submission per private session and network IP address every 14 days. The form opens only when you choose to begin.
NEW APPEAL
Complete the full appeal below. The form collects the account, restriction, incident, moderation, evidence and review information the Nexus Entertainment & Nexus Media moderation team may need to make a fair decision. Required questions are marked *. Nothing is submitted until you select Submit appeal at the final stage.
Your unique appeal reference will be shown here automatically after a successful submission. References use the format NeNM-BAN-APPEAL-####, with a randomly generated number assigned to the appeal. Keep this reference safe and quote it if you contact us through Discord about your appeal.
Only appeal tickets associated with your current network IP address are requested for this view. The server must enforce this restriction; browser-side JavaScript alone is not a security boundary.
The backend should determine the request IP itself and return only records assigned to that IP. Never trust an IP value supplied by the browser as proof of ownership.
| Unique appeal reference | Status | Submitted | Action |
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The My Tickets area is restricted to appeal records associated with the visitor’s current network IP address. The server must perform this check before returning ticket data; the browser is never trusted to decide which records can be viewed. If your public IP changes, previously submitted tickets may no longer appear in My Tickets.
The server stores a keyed hash of your network IP address to apply the 14-day limit. Shared Wi-Fi, workplaces and households may share an address. Another person on your network may see that submissions are temporarily unavailable, but will not see your reference, name, answers or ticket history. Changing networks does not remove the cooldown for an existing browser session.
Submitted answers, account identifiers and your email are stored by the appeal service and sent to the designated Nexus Discord review channel for authorised reviewers. A copy is queued for retry if delivery is temporarily unavailable. The raw IP address and session credentials are not sent to Discord.
Contact Nexus through its official contact route for the applicable retention arrangements, access requests, corrections or privacy questions. Do not put identity documents or unnecessary sensitive information in this form.
Contact NexusSubmitting an appeal starts a formal review. It does not automatically remove a restriction. Keep your application reference because it is the easiest way to identify your case if you need to contact the review team.
Choose Discord, Twitch, YouTube or all three, answer the relevant questions and provide the clearest evidence you have. Your appeal is saved only after the final Submit appeal button is successfully accepted.
After a successful submission, the Appeal Centre displays your application reference and submission status. Save this reference. A 14-day submission cooldown begins, but the countdown is not a deadline for the review decision.
Authorised reviewers consider the restriction reason, your explanation, relevant moderation records and any evidence supplied. They may uphold the action, change it, reduce it, remove it or request further information where appropriate.
Return to the Appeal Centre to check the latest recorded status. If you contact Nexus about the case, quote the application reference so the team can identify the correct appeal without relying only on your username.
You will not receive a direct acceptance or denial message from us. You must keep checking My Tickets and our official social media channels to see whether the restriction has been removed or remains in place. You may also contact us through Discord and quote your unique appeal reference so the team can identify your case.
If you choose to close your ticket yourself, that closure is permanent and the ticket cannot be reopened. If your appeal is accepted or denied, Nexus Entertainment & Nexus Media will not send you a separate decision notification. Check My Tickets, check the relevant Discord, Twitch or YouTube account, and check our official social media channels. If you need to ask about the outcome, contact us through Discord and provide your unique appeal reference.
Your submission has been saved. Keep your reference below and check back for updates.
You can submit another appeal after
This is an application cooldown, not a decision deadline.
Quote it when contacting the review team. Your reference is the same one attached to the Discord review notification.
Decisions are made by reviewers, not by character count or the countdown. A submitted appeal does not lift the restriction.
Use this browser to see the latest recorded status. When a decision is recorded, you will not receive a separate acceptance or denial message from us. Keep checking My Tickets, the affected platform and our official social media channels. You can also contact us through Discord with your unique appeal reference. Do not submit duplicate appeals or evade an active ban.
No. It only controls when a new appeal can be submitted. Your restriction remains in place unless the review team changes it.
The cooldown may come from another private session on your shared network. We do not disclose another person’s ticket. If you cleared cookies or changed browsers, contact Nexus with your saved reference for assistance.
Contact Nexus through the official contact route and quote your reference. Do not post private evidence in public chat.
Status updates are checked automatically every minute.